Veterinary Clinics
12335 World Trade Dr Ste 16, San Diego, CA 92128
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PETSURG & ER4PETS operates an around-the-clock emergency hospital and surgical center in Rancho Bernardo, San Diego. The clinic is open 24 hours a day, 365 days a year for urgent pet medical crises, trauma stabilization, and critical inpatient care. Board-certified surgical specialists perform advanced orthopedic and soft tissue operations in partnership with referring primary veterinarians.
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Hours checked 16 Oct 2026 · source
pawenn summary of 8 Google reviews from October 2025 – October 2026
Client impressions of Dr. Diana Jones and the emergency staff vary sharply. Several pet parents praise the team for compassionate lifesaving interventions during overnight crises and snakebites. In contrast, other reviewers describe staff as cold, unresponsive during grief, or slow to wake up during nighttime emergencies, leading to strongly differing experiences.
Reviewers report successful treatment for severe coyote bites, rattlesnake envenomation, and canine pneumonia, noting that immediate medical care saved their pets' lives. However, a critical review highlights a case where serious chronic illnesses were visually diagnosed without laboratory tests, which turned out to be a simple sinus infection.
Critical reviewers complain about steep emergency clinic bills, itemised charges for basic materials, and fees paid for visual assessments without diagnostic testing. While one pet owner acknowledges that higher costs are typical for an overnight emergency veterinary hospital, multiple clients express dissatisfaction with overall pricing.
Yes, clients confirm the clinic accepts late-night emergency admissions for traumatic injuries, snakebites, and sudden acute illnesses.
Reviewers report treatment for severe dog fight wounds, rattlesnake bites, acute respiratory distress, and pneumonia.
Reviewers note that emergency fees are high, with clients reporting itemised charges and cautioning about substantial bills.
While some clients report thorough stabilization, others caution that clinicians sometimes rendered diagnoses based on physical inspection before lab tests.
Summary of public Google reviews; pawenn does not verify them.
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