Veterinary Clinics
71-02 35th Ave, Jackson Heights, NY 11372, Queens
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Veterinary clinic in Queens, New York
Heights Animal Hospital serves Queens pet families from its Jackson Heights location on 35th Avenue. The hospital provides medical evaluations, vaccinations, in-house laboratory testing, general surgery, and an on-site pharmacy.
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Hours checked 7 Oct 2026 · source
pawenn summary of 11 Google reviews from April – October 2026
Opinions regarding the staff at this Jackson Heights clinic are sharply divided. Longtime clients praise Dr. Riehle and several veterinary technicians for their medical expertise, accurate diagnoses, and dedication to neighborhood animals. In contrast, multiple reviewers report encounters with rude, dismissive receptionists and describe the veteran doctor as impatient or grumpy during stressful visits.
Pet owners express frustration over long wait times at Heights Animal Hospital. Reviewers report waiting well over an hour past scheduled appointment times, noting that walk-ins or later arrivals were sometimes called in first without explanation. Clients also mention arriving during published weekday hours only to find the clinic unexpectedly closed.
Communication is a recurring complaint among reviewers contacting the practice. Several pet owners describe unhelpful phone interactions, including unanswered calls or staff cutting callers off abruptly when asking about travel certificates. While some clients appreciate calm in-person medical explanations, others report a lack of basic courtesy from front desk staff.
Reviewers report that waits can exceed an hour even with scheduled appointments, especially during busy clinic hours.
Reviews note that the clinic declined paperwork for certain international destinations; owners should call ahead to confirm specific travel documents.
Yes, Heights Animal Hospital maintains an on-site pharmacy for prescription pet medications and routine treatments.
The clinic is located at 71-02 35th Avenue in Jackson Heights, Queens.
Summary of public Google reviews; pawenn does not verify them.
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