Pet Shops
179 Westbourne Grove, London W11 2SB, United Kingdom, Kensington and Chelsea
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As the place states it on its own website.
Pet shop in Kensington and Chelsea, London
Verve London Pet Boutique & Cafe is located on Westbourne Grove. The shop stocks leather collars, leads, treats, and food, alongside a dog-friendly cafe and grooming services.
Opening hours
Hours checked 16 Oct 2026 · source
pawenn summary of 6 Google reviews from April – October 2026
Recent feedback reflects significant owner alarm regarding the welfare and handling of dogs during grooming appointments. While one reviewer appreciated patient handling for an anxious pet, multiple clients report distress over physical injuries, including a bleeding paw cut, and flea transmission. Pet parents advise caution when leaving companion animals for treatment.
Pet owners express substantial dissatisfaction with management and grooming personnel over recent months. One client praised helpful advice regarding walking equipment, but several reviewers describe unhelpful attitudes, poor communication following complaints, and a perceived lack of accountability from the owner. Trust in the salon's standards remains compromised.
Reviewers voice critical concerns regarding the suitability and hygiene of the grooming premises. Clients note that the basement grooming area lacks transparency and monitoring cameras, raising safety anxieties for pet owners. Other reviewers describe unpleasant salon experiences and express disappointment with overall conditions in the boutique.
Recent reviewers express worry about pet handling, reporting issues such as unaddressed cuts, flea contamination, and unexpected charges.
Clients observe that the grooming room is situated underground and does not feature public viewing windows or monitoring cameras.
Reviewers caution that full grooming charges can be steep, with one client reporting an unexpected bill of £185.
Summary of public Google reviews; pawenn does not verify them.
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