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Pet shop in West Ridge (West Rogers Park), Chicago
Petco on Western Avenue provides dog and cat diets, grooming tools, terrariums, and live freshwater fish. Services on location include pet grooming, dog training seminars, and pet vaccination clinics.
Opening hours
Hours checked 10 Oct 2026 · source
pawenn summary of 55 Google reviews from April – October 2026
Many regular shoppers praise the store staff for polite greetings, helpful directions down aisles, and convenient carry-out assistance. However, numerous negative reviews cite indifferent customer service, unstaffed registers, and disputes regarding customer interactions.
Reviewers appreciate the store's convenient neighborhood location, clean front areas, and reliable availability of pet foods. Conversely, several patrons note recurring inventory shortages of specific wet cat food brands, lack of public restrooms, and boxes cluttering walkways.
Customers frequently report extended wait times at checkout registers due to absent cashiers or single-lane staffing during peak hours. Furthermore, pet parents express frustration with last-minute, same-day appointment cancellations by the grooming salon.
Yes, the store features a pet salon for baths and haircuts, though customers advise confirming appointments ahead of time.
No, reviewers note that this location does not provide customer restrooms.
Yes, customers can place orders online for in-store pickup, though reviewers recommend verifying order contents at pickup.
Summary of public Google reviews; pawenn does not verify them.
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